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Warning about possible bogus Telus repair person

Police are cautioning the public about potentially fake Telus repair crews after a theft from a vehicle in this Langley parking lot. - Undated Google Street View image
Police are cautioning the public about potentially fake Telus repair crews after a theft from a vehicle in this Langley parking lot.
— image credit: Undated Google Street View image

Someone cut through a chain-link fence to steal some tools and a pair of bright orange coveralls with the Telus insignia from a vehicle in a secured company parking lot in Langley in the 21500 block of 88 Avenue.

It happened some time overnight Monday, January 17, and police are concerned it could be the work of someone planning to pose as a legitimate Telus technician to steal wire or gain entry into a home.

Langley RCMP issued a statement asking residents to continue reporting suspicious activity around telephone poles and Hydro substations, even if the people doing the work appear properly dressed and equipped.

Here is how you can make sure a Telus technician is genuine:

A legitimate Telus employee will always have Telus I.D. and allow customers to record the information on it along with a Telus business card, Telus-branded clothing, and a work order or trouble ticket.

In most cases Telus will contact a client by phone before they show up on their doorstep and they will only need access to a home because a customer has contacted them first to get help or order a service.

It is very rare that a Telus employee will show up at a customer’s home without calling ahead, the company says.

If a customer has any doubts, they can phone the Telus repair line at 611 and ask to speak to the service manager for their region.

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