Major outage in Willoughby

About 1,700 B.C. Hydro customers lost power Thursday morning (Sept. 1).

The lines went dead around 7 a.m. in the area north of 65 Avenue, west of 216 street, south of 80 avenue and east of 200 street.

Power was restored around noon, but Shaw cable, internet and phone service was still out Friday and some residents had been told it might not be restored until Sunday.

The B.C. Hydro website listed the cause of the service interruption as “equipment failure” without giving details.

Customers who dialed the Shaw automated service line were being told to expect waits of up to one hour to speak with a service representative.

At press time, B.C. Hydro and Shaw had not responded to a Times r

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